엠버시 스위트 바이 힐튼 콜로라도 스프링스

Room was great and recently updated. Breakfast was not as great as normal

Great front staff, they are in middle of upgrading the facility but it was very quite and not that big of an issue. I would go back.

There were several things that brought the score down. The elevator nearest the breakfast area was very dangerous. It would skip, drag, bounce in place and move slowly. Once time didn't move at all. The breakfast was a sad situation for many of the folks staying at your location. Running out of food with 1.5 - 2 hours left of service, no scrambled eggs, meat or syrup. Your egg cook snapping at your other employee. The young man was just letting her know that the food trays were out of sausage and eggs and she snapped at him that there wasn't any more. I highly doubt it was his job to order supplies so he should not have been snapped at. A manager should have gone to the store to buy more food and get reimbursed by HILTON in that case. It was each morning so it wasn't even one of my stay days Travelers have a lot of choices in that area and I imagine they chose based on the HILTON name and the convenience of breakfast. I can afford to buy my own but there were several families with kids that were very let down by the situation. I will be traveling to Colorado Springs several times a year as my adult kids just moved there and I have to be honest and say, I don' tknow that I would trust staying there again.

The room was dirty there was random pieces of tape all over the walls, blood on one of the pillows and dried blood in the shower. They give you complimentary drink passes when you check in but the bar wouldn’t honor them but we went 15 mins before happy hour ended, mind you we were still there and still ordered 15 full minutes before it ended yet they refused to honor them. They refused to honor the complementary dinner the front desk had also given us stating they needed to be informed 24 hours prior? Didn’t make sense. It seemed the front desk and the hotel restaurant/bar were just not communicating or something. We went to the front desk they confirmed the complementary dinner for our anniversary went back to the restaurant they said no. The breakfast bar just wasn’t being restocked so unless you were one of the first people there wasn’t anything other than custom omelettes with nothing else. The pool was suppose to be adults only from 10PM-12AM but the hotel would not enforce it. Kids were playing in the pool all night which usually wouldn’t be an issue but we this was one of the selling points on this hotel for us, we asked front desk to get the kids out of the hot tub at 11 because we wanted to enjoy it and they just didn’t. The elevators got stuck multiple times once for a prolonged period with children inside and they were screaming bloody murder while the hotel staff just casually walked around. Not enough urgency IMO seemed like a common occurrence which is scary.

The room had an unusual odor. Check-in was difficult because the system was down, and staff were unsure which room we had been assigned, so they had to call us later. The hallways also smelled strongly of marijuana.