베스트 웨스턴 플러스 롤리 크랩트리 밸리 호텔

Room was spotless. Staff was great

Went to get something to eat and when I arrived back to the hotel there weren't any parking available on the property. To begin with there is minimal parking available in the first place. Maybe thirty spots all together. Ok with that being said we parked in the only available spot that we could find in proximity of the hotel. Tell me why when I get up this morning our car had been towed off the property along with about 10 other cars that parked in the same area thinking it was the hotels parking lot also. Had to pay $300 dollars to get our cars back. Also had to Uber to get to the towing company. The hotel should get adequate parking available. How are you a hotel with only about 30 parking spaces? I need a full refund on my room and towing fees. I'll never stay at any Best Western again.

Check-in was easy and quite delightful. At the front desk, Shaun met us with a smile. He was knowledgeable, friendly, and most helpful! We realized that one of the room's lamps was not working and brought it to Shaun's attention. With a smile on his face, he happily called for someone to take care of it. A few minutes later, one of the managers (sorry I didn't get her name) came and took care of the issue. She, too, was so pleasant and kind. All in all, our stay was very nice. Our three rooms were quiet and clean (a few little 'dust bunnies' in the corners). But it is an older hotel, and with no carpeting in the rooms, so that little flaw didn't surprise us. The breakfast 'hit the spot' for our crew (5 grands and 3 adults). There was something for everyone, from eggs and waffles, to cereals, muffins, fresh fruit, and yogurt. For the price, this was a perfect stay for our weekend adventure in Raleigh, Durham, and Chapel Hill! Thank you to the staff for all you did to help make memories for our family!

The staff was great and the room was clean and well maintained.

The fridhe needed to be defrosted (there was jist a chunk of ice at the back, took forever for things to cool down). The seal around the edge of the door was non-existent, you ciyld hear everything in the hallway (in the middle of the night) and all the light came in around it. The water pressure was barely above a trickle.