레거시 휴가 리조트 - 키시미/올랜도

It was a nice place to stay

Everything was perfect

La llegada pesima una hora para chequear limpiesa pesima la abitacion tiene una puerta entreuna y otra que no ofrece seguridad ni privacidad

⭐️⭐️ Disappointing Experience – Accessibility Request Not Honored I recently stayed at Legacy Vacation Resorts Kissimmee while celebrating my mother-in-law’s 79th birthday, and unfortunately the experience was very disappointing. I specifically requested a handicap-accessible, downstairs room well in advance due to her mobility needs. When I checked in, I was told that the room number I had been assigned online was given to someone else, and instead we were placed in an upstairs unit, which was extremely inconvenient and stressful given the circumstances. It appeared that our accessibility request was not honored at all. To make matters worse, none of the self-check-in machines were working, forcing guests to wait in a long line. We stood there for at least 30 minutes, largely due to inefficiencies at the front desk and an extended complaint being handled while others waited. The check-in process was very poorly managed. Once in the room, the overall condition of the property was underwhelming. The carpets were dingy, the room had a musty odor, and it was clear the unit was dated and in need of updates. This was not the quality or comfort we expected. Accessibility requests should be taken seriously, especially when clearly communicated ahead of time. Unfortunately, between the check-in issues, the room reassignment, and the condition of the property, this stay did not meet expectations and added unnecessary stress to what was meant to be a special family trip.

The tv in the bedroom didn’t work the first night and I didnt get the room type that I booked.