88 팔름스 호텔 & 이벤트 센터

If I could give 0 stars, I would. Our stay was a nightmare. There were bugs in the bathroom, room service only came once in four days, we were denied extra pillows for our four-year-old, and we had to go to the lobby for clean towels. But the worst part was a major leak after one night of rain. We returned from a conference for our daughter’s genetic disorder to find our suitcases, clothes, toys, and books completely soaked. The carpet was saturated—dirty water came up onto our feet. We were promised a manager call, but no one contacted us. The next morning, “Kay,” who said she was a manager, was rude and dismissive. She falsely claimed we were offered a room change and suggested switching rooms an hour before checkout or dry cleaning our belongings as we rushed to catch a flight. After checkout, she made sarcastic comments about us in the lobby. Completely unacceptable service. Do not stay here.