힐튼 펜서콜라 비치

Beautiful ocean view

It all started with a call to he hotel to see about possibly checking in early, to which some young guy answered “hello” like he was answering his cell phone. And then I was told he can’t promise anything….very short and seemed like I was bothering him. Got there and I will say the gentleman at the front desk was very nice. That’s about where it ended. Received a text from the hotel welcoming me and told me to text if we needed anything. We needed a cot for more sleeping space. I texted 3-4 times and each time was told someone would be notified. Front desk extension from the hotel phone was busy very single time I tried to call. Finally walked down later that night and was able to get one brought up. Room smelled musty / like mildew. Finally figured out why….the far corner by one of the beds had a wet spot on the carpet that stunk…like a plumbing leak in the wall possibly. Ice machine didn’t work on our floor, nor did it work on the floor below. Had to go down 2 floors just to get ice. For a 4 star hotel, this was very unexpected. Pool area was not relaxing at all, playing techno music like it’s college spring break. Thank goodness the hotel next door had a nice lazy river and pleasant music. I can without a doubt say we will not be back. Waste of money.

I selected one kind of room on Hotels.com, but received a completely different room upon arrival. Neither hotels.com or the hotel could remedy the issue

Loved the room great location, definitely would come back

The location is great! The building has a lot of problems. There were water leaks, a strong mildew smell in the hallways, dinged up furniture in the rooms, dinged walls throughout the property, AC that didn’t work, and a mismatch fitness center. The staff were pleasant but didn’t seem to understand how to work with third party channels to honor rates, which required me to make extra phone calls to Expedia to ensure Hilton was honest about what it charged me.