엠버시 스위트 바이 힐튼 잭슨빌 베이메도우스

Front desk check in very helpful and quick. Clean/fresh room.

Clean great!!

Broken lamp and bed. Dirty linens room was nit cleaned

Our check-in process was rather hectic. I called to check in over the phone and notify the front desk we would be arriving late. Guest services pulled my reservations and said they have notated that and we will be all set. Once we arrived we were informed that the attendant failed to check us in and secure our room and cards. We waited close to 45 min while the desk clerk had staff physically check which rooms were empty from a printout due to the system not being accessible before we could check in a room. The room we were provided was not the originally selected and paid for. I do want to thank the gentleman as he tried his best to work with us. The young lady who was there Milany or similar to that I believe was the one who failed to follow through with checking us in and left him to hang while she walked away and ignored the situation, offered no help or assistance. The hospitality staff were awesome and accommodating. They were always cheerful and offered assistance. Embassy has and will always be my go to when traveling. Check-in always sets the tone for the stay. This could have been a major failure with loyal patrons who planned in advance, paid for the room a week in advance and confirmed before traveling. Please do better.

Reserved a balcony and atrium room. The room had neither and simple said they had no empty rooms. What is the point of a prepaid reservation in advance then?