소네스타 에센셜 HOU 에어포트 로드

My recent stay at La Quinta Inn & Suites by Wyndham Houston Hobby Airport was unfortunately not a very positive experience. I will say that the room itself was reasonably clean, and the price was affordable. However, the overall condition of the building feels like it needs significant improvement and maintenance. The property looks worn down, and some areas did not feel well kept. The phone is not working properly and wasn’t able to connect with the front desk. More importantly, I did not feel safe during my stay. I was traveling with my daughter, and as a woman traveling with a child, safety is extremely important to me. There were individuals outside smoking marijuana, and the overall atmosphere felt uncomfortable and concerning. Around 2:30 a.m., it sounded like people were trying to open different room doors, including mine. It may have been a mistake, but it was very frightening and made for a very long night. Additionally, the exterior signage is missing one of its panels, which makes it very difficult to see the hotel from the road. It’s easy to accidentally enter the neighboring property, and getting back out is confusing. While the price may be appealing, I personally would not recommend this location for women traveling alone or families with children, as I did not feel secure during my stay.

The hot breakfast was good, the beds were very comfortable, and the room air conditioner was nice and quiet. There was a big dent in the floor, the tub paint was falling off, wall paint was falling off, and there was actually a handle missing from one of the drawers in the bedroom! The staff did not seem to care when I told them that I had multiple complaints. I would not stay there again.

I booked a room on expedia, and paid for it. Upon arrival the young man at the front desk informs me of an additional 100 dollar deposit that needs to be paid for incidentals. No big deal. This is where the nightmare began. Apparently the hotel does not accept my credit card type, and I was unable to check into the room. Nowhere on the listing or in the fine print did it mention the 100 dollar deposit or the form of payment they do and do not accept to pay it. Management refuses to refund my money for a room I wasn't even able to check into due to their policy and their failure to disclose this policy until they already have robbed you for your money. I work on the road, and I am in a hotel room 3weeks out of the month. I have been staying at wyndham properties exclusively lately, but after this experience, I am forced to take my business elsewhere. I refuse to be taken advantage of by a company I pay good money to for services.