스테이브리지 스위트 다운타운 피오리아 바이 IHG

Staff is helpful, room was clean, breakfast was hot. Only issue is pool was closed and we weren’t made aware until check-in.

Would give 5 stars if our check-in and check out process was not full of errors. At check in, the receptionist checked us in with the wrong name who was booked for 3 days. Had I not fully reviewed the check in paperwork, I would have been billed for 3 and someone would have had a bad experience checking in. At check out, I asked if they needed anything from me. The same receptionist who check me in the both before just nodded no and “You’re good”. We went on our day. I didn’t see the three phone calls from the hotel, asking me to call them back. Message stated if we didn’t return to our room by 12p, all of our items would be put into storage. I called to verify we did in fact remove ALL of our belongings (at 9a) and this was likely the initial mixup with the other party who is staying for 3 days. The woman who answered said “No problem. It’s been resolved.” She didn’t even ask for my name or any other info. I presume she knew what I was referring to. Room was clean. Good breakfast choices. Clean hotel. Pool was out of service.

Comfortable, quiet room. I was disappointed the pool was broken and it seemed difficult to get extra blankets

Upon check in they gave us a room someone was already in. When they relocated us, they recharged us. For a 1 night stay they ended up taking $425 from our account. Our room was two full beds instead of a king and noisy! It sounded like we were near a generator or the furnace room. Toilet and shower were dirty. Overall, not a great experience. Close to the venue we needed to be at so that was nice.

Stayed for NYE, tried a hotel closer to where we usually go out for the night. Nicely update but definitely not as clean as I would have expected. Breakfast was more simple than the usual continental breakfast I’m used to and was cold. The price was good for the overall stay and the suite was adorable.