원덤 휴스턴 웨스트 에너지 코리더

Nice and quiet

Chose this hotel for our anniversary and was quite disappointed Power went out Water went out Room was never cleaned in our 2 night stay Staff was very unfriendly and very careless towards guests Great deal on the room but at a cost

This was our date night, but didn’t turn out good. Well the check in was fine. I always check the room the top of the blanket had hair on it and one of my pillows. The bathroom had hair on the floor, top of the toilet and on 2 of the towels ( big and small). I was not happy and felt uncomfortable. I had to turn the pillowcase inside out on order to feel comfortable enough to sleep. Not sure what happened but this was not acceptable. I have pictures as well.... 😔😳 At 8:30 AM Sunday morning we were woke up with a transformer blowing out the power at the hotel.. I have PTSD so I was scared for my life not knowing what was going on. When we checked out I tried to advise the front desk of the issues and told me to tell Expedia because that’s who I paid. He didn’t care at all. I can’t believe this hotel had these issues and the manager did not care.....

When I arrived, it took the front desk clerk about 30 minutes to check me in. She stated she was trying to login but I don’t think that’s what she was doing. The next morning when I was trying to reach housekeeping for more towels, I had to make 6 calls in order to reach the front desk and then I was inconvenience. Front desk clerk told me that I had to come from the 18th floor to the front desk for towels. Housekeeping never came to clean up my room and I found chip bags from the previous person who stayed in the room. All night I heard rattling in the room. I’m not sure if it was a bug or the ac unit.

If i knew the pool was closed I would have never went there.