소네스타 ES 스위트 시카고 - 샤움버그

The breakfast was decent, rooms were clean, property was clean.

The fold out couch bed was broken which made it unusable as both a couch or a bed. Even if the bed frame had worked there was not a mattress or extra bedding. I had to request blankets so that my child could sleep on the floor. The person who helped us was very kind. There was nothing else he could do at 9:30 at night. The hot water in the sink did not work. You turned the handle and no water can out. The shower only half worked, when you turned the water up warm enough to stand under then there was hardly any water pressure. I was told the manger was busy and could not address these issues at check out but he could call. He has not

Breakfast was good, room was clean, the front desk name Vira was so friendly and helpful.

The room next door was vacant the entire time I was there and I felt like someone may have been in and out of the room as it wasnt locked or closed. I also should have done more research as the main lobby was a separate building which was not convenient.

Advertised as a hotel-like stay; it is a bunch of different condo-like buildings with exterior entrances. Breakfast is in the main building so it was not convenient. Our coffee maker leaked, never drank the coffee. The microwave vent came flying off as we opened the cabinet above it, poor design and clearly was broken before our arrival. Headboards were not visually clean and light switch plates were cracked. The space was nice and overall clean, but I feel very tricked in to this place. We travelled here for our kid's cheer competition and it was not ideal for letting kids hang out as they would have to walk outside to meet their friends. For it being February and cold, the draftiness was less than ideal. I definitely won't return, but we made the most of it.