아메리태니아 호텔 앳 타임스 스퀘어

Super well located, very clean

Very good

Ótimo hotel, muito bem localizado

Siham was amazing!!!

I booked this trip for a weekend in NYC and was very disappointed when I arrived. When we got to our room we were able to just push the door open it was not locked at all, then once we got in, the doors lock did not work at all and was able to be easily pushed open from the outside. We then went back to the front desk where the men working seemed as though this is a common occurrence and not a problem. We requested to change rooms and he said they have limited availability and he’d see if he can send someone to fix it. We then proceeded to wait in the lobby at 11 pm after flying and traveling all day for the next 30 minutes as they got someone to fix the lock. We asked what the process was if we wanted to cancel the rest of our stay with them and stay somewhere else and they told us the only way to cancel and refund our stay is if Expedia contacts them since we booked through them. We then called Expedia and they were very helpful and proceeded to contact the Ameritania. Once they got back to us, they told us that they were not able to complete our request because they could not cancel a stay from Expedia and they needed to talk to upper management. So basically we couldn’t do it because they needed to talk to Expedia but when we got Expedia to do it they still weren’t able to… hmm. They said that management would get back to us in 48-72 hours, by then our trip would be over. The room was not nice, no mini fridge, chair or desk. Its been a week since and we have heard nothing