브랜드 플라자 호텔

Nice area, quiet hotel, nice staff

Myself and another lady (senior citizens) arrived at the hotel with four pieces of luggage. We made it up the 21 stairs, then to a landing with 10 more stairs. We were already aware of no elevator, but we asked if there was anyone to help. The guy said no, and didn’t offer to help. No one cleaned our room and we didn’t have a sign on the door NOT requesting cleaning. I told the front desk and he did offer fresh towels. We stayed two night, decided to leave the next day. The phone didn’t work in my room so we walked down to change our reservation. That went fine. We were in Glendale for the birth of my grandson. We got a call at 3:00 in the morning to report to the hospital bc my daughter was in labor. I went down to the front desk to let them know what was going on. I had to ring the bell for him to come around from the back. That’s fine but, ANYONE could walk up those steps and come down our hallway. Also there was a couple in one of those rooms down from mine that were fighting and using foul language. We were shocked that as we left, the front door at the street level was wide open! The next day I told the front desk about the door being wide open. He said it was ok bc they had a night watchman. Again, anyone could have walked right by the front desk and nobody would ever know. Really disappointed in our stay.

Room was clean, and had everything one would need. Location is fantastic, so close to restaurants and shopping. No elevator, but I was informed at booking it was a walk up. Only bummer was the Tv in the room did not work.

The room was clean, bed was really comfortable and it was super quiet. Great place to stay. So many little restaurants, bakeries, and coffe shops within walking distance. We will definitely stay again.

Room was clean and the staff was nice. The parking was convenient once we got the pass. Everything was as described. Nice to stay at a small local place. Great location next to tons of food.