호텔 리스텔 하마나코

晚上才到達酒店附近車站，但天黑關係只好，致電通知酒店後隨即駕車前來接送到酒店

汚い！ 中国人ご多すぎ、お風呂のマナーが汚すぎて入れない。 仕方ないけど、館内は古い

This hotel is to be avoided - particularly by Europeans. The room we stayed in was the only area we could describe as clean, which was a relief as the rest of the property is dirty and in desperate need of cleaning and painting. The smell in some of the areas was dreadful. They are obviously not expecting European guests as they make no allowances for European guests. There is very little Western food at breakfast - while I love Japanese food, I struggle with it at breakfast time - and a request for fried eggs had to be made through an intermediary member of staff before it was understood and possible (and even then I've never seen freshly fried eggs look like they'd been made 6 months ago!). It seems to be an attraction to Japanese bus tours and older visitors for its hot spring onsen which sounds nice but I didn't go there as I was so put off by the smell of sewage in the corridor on the way there. The whole place is designed to look like a cruise liner at the edge of the lake and the great shame is that it could be so lovely with its views over the water but they have not maintained the place so it actually looks and feels like a poorly maintained car ferry!

バイキングのスタッフの対応が最高でした！！ 接客のプロ！ お陰で気持ちよく時間が過ごせました。

夕食のバイキングは、種類も多くて子供も喜んでいました！ 温泉も良かったですが、浜名湖の側だからか…フナムシが歩いていたのがやはり気になりますね。 あと、脱衣場に清掃に来られていたスタッフさんが、床をお掃除せずに戻られたのは残念に思いました。 また機会があれば利用させていただきたいと思います。