Server Luis around the pool was amazing. Room was always clean and great vacay
Terrible!!! Im 32 but there was a highschool spring break event there. they wouldn’t let anyone order more than one drink at a time so I couldn’t even get my wife and I a drink without her present aswell. Also wouldn’t serve shots until all the 18yr olds went to bed. Would’ve been very nice if that wasn’t the case
After reading many negative reviews about Royalton Riviera Cancun, we were considering canceling our reservation and booking another hotel. Long story short, we are glad we didn't!
THE FOOD was good except for one meal in 6 days we were there. The buffet had a wide variety and was pretty good overall. Omelettes, tacos, etc were very good. If you are used to American-style brisket, I would steer clear from ordering it there. The Tappanyaki was REALLY good!
THE DRINKS were good, typical, all-inclusive drinks, but was pleased they had Coors Light cans as an option for the refrigerator in the room. The mixologist at the Zen restaurant made the best drink of the trip, a spicy mango cocktail.
THE SERVICE was over the top! Yael was our personal assistant (a perk for booking with Hotels.com). She made dinner reservations for us and even decorated our room as a surprise for my daughter's birthday. She checked in with us to see if we needed anything regularly, (even on her day off!) The waiting staff was very nice and accomodating.
THE BEACH had the most amazing sand! Plenty of chairs on the beach and a couple bars to order drinks from right on the beach. Not enough servers walking the beach but not a big deal since the beach bar was close. A tractor raked up the seaweed every day multiple times.
OVERALL I would recommend this resort. So many people like to post negatives and don't highlight the positives. The positive experiences FAR outweighed any negative ones.
Stayed for 11 nights in a Diamond Club room ocean view Feb, room was always spotless, Adriana was the maid and she was awesome.
Our butlers were Carlos and Ulises and they checked in twice a day to see if anything was needed. booked our nightly al la cartes, got a bottle of alcohol for our room. Took care of two minor issues with the room almost instantly. Awesome fellas.
Juan and Aldo were always at the DC pool to get chairs and always attentive. Super friendly guys.
I think the 7.4 rating on expedia is fairly accurate but some people will never be happy.
Zen and Agave were our favorite restaurants.
Clean room, staff was amazing, overall great experience!
