익스텐디드 스테이 아메리카 스위트 엘리자베스 뉴어크 에어포트

Great staff great location

# The good 1. I was surprised that the room had a kitchen setup with a good size fridge, range, and microwave. 2. I was happy that I could at least crack the window open to get some fresh air. # The not-so good. 1. I mentioned to the front-desk folks that I would do a late check-in at 1am. I was told to call back about 11pm to give the staff a heads-up. 2. I call from 11pm to 11:45pm an no one picked up. 3. At 11:50 someone picked up and mentioned that at 12pm the systems would be down for auditing and I would have to wait until 2:30am to check in. 4. I then ask whether there was someway of checking in without me physically present. I was given the process but then I had 10 minutes to do this while driving. I did pull over and sorted this all out by 12:30am or so. In anycase, everything else was good once I checked in. But you guys really have to do some serious work on customer service and with your front-desk folks!

It is ok

We needed a airport shuttle at 815AM which we informed the desk upon check in the night before. However in the morning, we were informed the drive would not be in until 9 AM. Since the shuttle was complentary there was nothing they would do expect suggest a cab.

The staff is terrible. There is no concept of customer service. Do not rely on shuttle service as they won’t provide it in bad weather, rainy weather and on weekends. There is no breakfast as they claim. They will give a cup of coffee with a muffin in the name of breakfast. Worst experience ever.