만트라 아말타스

its an OK place for a short business trip. Breakfast could have been better

These hotel is con and thief’s. I arrived with confirmed reservation and they sold it to someone else. I paid money to Expedia.

Disappointing...as I was very keen on the location suitability , for future stay ! But , I am sorry to say, it appeared the hotel is closing down , or changing hands !! The restaurant was almost non-operable, and the 're-confirmed availability' bar had nothing to offer, or was shut down. On arrival day, order of coffee after long wait, had to cancel as there was no milk in the kitchen. Ofcourse , there was a storm, so no milk was coming … !!

Check in guy was super nice and let me check in early. Overall the room was big and very comfortable. The watchman was super nice. However the checkout staff could use some guest service training. There is nothing around the neighborhood in terms of food and pubs, but is quick drive to nearby attractions.

My family stayed in two rooms: 1) suite; 2) lux. I have to admit that the hotel staff were kind enough to change our room to a suite room when we had problems The only good thing about this hotel is its closeness to most places of interest. Major highlights: - Previous customer's socks were in the washroom of the suite room; - Absolutely no towels in the first day in the suite room and they brought them only after we called and visited them on several occasions; - The blankets looked dirty and some of them had even holes; - The room keys had problems and we had to use the hotel's master key for some time until they fixed the key problem; imagine a master key in the hands of a stranger; - The heaters in the room didn't work at all. We visited in December and the rooms were not warm enough; - One of the TVs in a suite room had its constant problems and we could never use it; - One of the rooms did not have hot water in the morning some days; - They always make mistakes when filling C form. I had to ask them to remake the C form 4 times because they made typos every time; - The suite room didn't have a refrigerator and the complimentary items of the mini bar including tea, coffee, sugar and kettle were totally absent and we got them one by one only after we requested several times - The rooms were not as clean as a four star hotel is supposed to be; - We had so many problems that we were even embarrassed to ask at some point.