알로프트 바이 메리어트 맨해튼 다운타운, 파이낸셜 디스트릭트

It was good. But the beds have no blankets, only sheets. Had to use my coat as a blanket. Its winter.

Quiet room, comfortable bed, convenient location

Friendly staff and clean room

I stayed at this hotel for three nights. Overall, the room was clean and comfortable, and the property itself was nice. However, I had an issue during check-in regarding a points promotion called “Spin the Circle to Win.” The promotion was not mentioned to me at check-in, and I only found out about it because another guest mentioned it. When I asked the manager (Crystal Estepa) about why it wasn’t offered, she explained that staff might forget to mention promotions because they are busy handling multiple guests. I pointed out that at the time of my check-in, it was just me, so forgetting couldn’t really be attributed to being busy. The manager then became defensive when I suggested that it may have simply been overlooked. I raised this feedback not to complain, but to help improve the experience for future guests. I recommended that the hotel put up a sign or reminder at the front desk so staff consistently mention the promotion to every guest during check-in. I feel it’s important for management to ensure promotions like this are communicated consistently, especially when it’s a small adjustment that would make the guest experience better. While I enjoyed my stay, this part of the check-in experience left me disappointed, and I hope it’s addressed for future guests.

Disappointed… the bar was closed and there are no restaurants on site. Hotel rooms are tiny . And they need comforters on the beds, especially during the winter time!