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We stayed at Rosewood previously. Our room this trip felt dated and worn. Our room was in a different tower/area which perhaps is older. We had issues with the lights, the balcony seemed half-furnished, the carpet outside our door torn and worn out. We had a terrible experience at high tea but wonderful service (Jenika) after as the cost was taken off our bill. The Mexican restaurant bar area was filthy on the floor. We brought attention to it but just like our service, it was disregarded. The waterpark was such good fun. Made us feel like kids again. The beach always had loungers available. Flamingo Yoga was not only a must visually but their handler teaches you a lot about the birds themselves. The gym was great as was the spa though it was very expensive. Would we come back ?! For a supposed luxury resort Rosewood came up short. I would rather stay next door at The Hyatt for more than half the price or if in a group to socialize SLS. Same amenities, same restaurants just better pricing.

Kino at the Aviary was the BEST!!! Every team member was exceptional. There was an instance in the Casino where my husband was with our 7yo daughter walking through to get to the Sugar factory and one of the casino attendants was very nasty and rude to my husband in telling him that she(our daughter) couldn’t be there and she needed to go. She said this several times. This occurred this past Saturday evening. My husband had to explain to her that the way she spoke to him in front of our child was unnecessary and inappropriate. She didn’t say anything after that. There is a way to speak to people, professionally and courteously especially in front of children. Perhaps you may need to have a course in courtesies and speaking to guests. Otherwise, we had a wonderful stay without incident. The entire team except for her as I mentioned, were OUTSTANDING!!!