홈투 스위트 바이 힐튼 볼티모어 다운타운, 메릴랜드

First time in Baltimore we will be back soon and will be staying here again The girls upfront are amazing as well

The hotel was closed for renovations, and we were never notified of the cancellation. We were stranded in a major city. We ended up finding a place and paying double the price. I would like a full refund and reimburses for the the stay at the new hitel.

Upon arrival at the front desk, I was greeted with “so let’s get this settled…. The elevators are down, the parking garage is down due to construction, and all the businesses in the area are closed due to construction. We will move you to a lower level, but you’ll have to climb the skinny stairwell with all your luggage that one one person can fit in at a time” It took me 45 mins just to find a route to get to the place down a back alley in the dark due to the construction. The HVAC didn’t function in the room. And I had to drive to the casino for parking and walk back to the hotel after I dropped off my luggage. Wish they would have simply called me prior to checkin to tell me these issues. Would like a refund or at least partial for the stay.

Broken window in my room and it was cold

The property literally shut down midway through my stay.