하노이 스텔라 호텔

It was budget but location is best and hotel staff was very helpful. I recommend this hotel for many of those look for budget one

This was our last hotel stay in Vietnam, and unfortunately, it turned out to be the worst. Check-in was very quick, but also quite impersonal—the receptionist simply asked for my name, took photos of our passport, and handed over the key without providing any information. We had to ask where the lift was, only to later discover that while our room was on the 8th floor, the lift only goes up to the 7th. After travelling across Vietnam and three other countries, we were carrying quite a bit of luggage, including items from our recent shopping. Hauling two large suitcases and two carry-ons up a narrow and unsafe staircase from the 7th to the 8th floor was extremely difficult and concerning. I tried to negotiate for an upgraded room with easier access, but was told the hotel was fully booked. The receptionist firmly stated that we were assigned the room we had booked, without offering any apology or acknowledging the inconvenience or safety concern. Out of frustration, I even checked Agoda to see if we could move to another hotel, only to find that this hotel still had rooms available. However, we decided to stay rather than lose over $*** plus. On the positive side, the shower was good, and the location is convenient—within walking distance to restaurants and laundry shops. This experience taught me to always confirm lift access when booking accommodation.

Small room.

We had a short but very pleasant stay at Hanoi Stella Hotel during our transit from Hanoi to Sapa. We booked a day-use stay for about 3 hours, and it turned out to be a perfect decision to rest and freshen up before our journey. The hotel is conveniently located in a lively area, with easy access to local eateries, convenience stores, and transport options. It was very easy for us to get around, which is a big plus when you’re on a tight transit schedule. The staff were extremely accommodating and understanding. They even provided us with great recommendations in the area. Check-in was quick and hassle-free, and they made sure we were comfortable right away. The room was clean, well-maintained, and perfect for a quick recharge. The air conditioning worked well, and the space was quiet enough to relax despite being in a busy area. One of the highlights was their assistance with scooter rental. They arranged it quickly at a very reasonable rate, making it convenient for us to explore nearby areas. The luggage storage facility at the reception was also very helpful, allowing us to securely store our bags and move around freely without any stress. Overall, the service, location, and value for money make this hotel a great choice, especially for transit travelers. We really appreciated the hospitality and efficiency of the team. Highly recommended for short stays or layovers in Hanoi!

OK BUT TOILET IS FULL MOLD