홀리데이 인 루이빌 다운타운 바이 IHG

We had an amazing experience at this hotel! The room was the perfect temp and very clean and well equipped for what we needed. The breakfast was superb and served with royalty by their only cook. Truly an A+ to the staff.

Parking is a huge issue. I paid for 2 nights and was assigned a numbered space, but they don’t have a way to enforce it and there was always someone in my assigned spot so we had to park 2 blocks away at the YMCA and walk.

Parking ,Im handicap and I had a handicap parking pass,but someone else took it.

To start off, the staff was not friendly at all! When we checked in we were told the parking lot was full so we would have to park on the street or in a parking garage 1.5 blocks away. We were not told we needed to make a reservation for parking, not on the website either. While our vehicle was in the parking garage, the back window was busted out, our vehicle ransacked and items stolen. As far as the hotel, the shower had mold in it, the floors were dirty and the sheets smelled like they had been slept on. We thought we had complimentary breakfast but you had to go downstairs and there was one person taking the orders and fixing the food, we waited for over 30-45 minutes for our breakfast. The food was good but it took forever to get it. Anytime from check in to check, when we would go to the front desk, the staff would be at the bar talking or on their phone and acted like we were interrupting them. We booked this hotel because our daughter was having cancer surgery and it was close to the hospital so we could be with her. Needless to say, we had to leave a day early because there was no way we could stay in that area of town with a window that was broken out. We will never stay at this hotel again and will definitely spread the word not to stay there. Very disappointed with our stay and disappointed I had to leave my daughter!

Not enough parking for the amount of rooms. Had to park elsewhere and walk to the hotel. At that, you have to pay for parking if you park at the hotel. The TV only had one station, and no other streaming services (netflix, hulu, etc.) Bed spreads had previous stains on them, they were clean but not presentable. The beds were comfy, the AC worked, and the water got warm. That’s all the good I have to say.