베스트 웨스턴 프리미어 엠파이어 스테이트 호텔

Updated clean room, really nice staff, appreciated the fruit water stand in the lobby and checked bag service. Good location to central part of the city

Nice hotel!

The check-in process was quick and easy. The property was okay. The room and the linens were clean. The hotel staff were nice. My problem is that my room was having heating issues. When I entered the room, the air conditioner was on. I adjusted the heat to 78 degrees. An hour later and the room was still freezing. I called the front desk and a worker arrived to my room with 2 space heaters!!! He looked at the thermostat but said he didn't know how to fix/adjust it. I have NEVER had that experience at a hotel. When I spoke with the GM, he stated he couldn't "comp" my room charge because I used a 3rd party site. Smh.

Quick and easy check in good value

Great staff