룸즈 리즈 시티 웨스트

Fabulous stay profesional & curtious service deliverd and appreciated

Very welcoming nothing to much trouble

I write this review with the preface that I have stayed here twice before and never had any of these experiences. Perhaps the hotel has gone through management changes. The first room that I entered into stank of pungent take out food, which had not been aired. After two nights, I asked about getting rid of the smell, and they immediately moved rooms. The new room was fine; however, it had many silverfish. I took photos and videos of them - the staff did put down something to poison the bugs. Then the room smelt of that for some time. I recognize that due to the holidays, there would be changes in staffing. But, my room was turned over once in 11 nights, regardless of whether I put the sign on my door or not. I typically found myself asking for things that would usually have been filled daily without asking. I was not asking for my bedding to be washed as I appreciate the hotel’s eco friendly work. Lastly, they no longer serve breakfast. I was told a few pastries - there was never anything there. I feel that the website details just need to be updated a little so that people know that there is no breakfast service and that housekeeping will not often happen. Staff are friendly and the spaces are great. Overall, I would like to stay again and I hope that this was just a one off poor experience. Thus, my rating is written also in light of earlier stays numerous years ago.

Handy to have the kitchen part of the apartment and the staff were very helpful. The double bed was a small double so quite tight. We were on floor 10 and 1 night it was windy and the whole room was creaking and rattling all night so very little sleep. The pastures and coffee in the morning were a nice touch. Location wise was 20 minute walk into town so quite central and at the back was a quiet road

This was a decent back up after our original accommodation let us down. Early check in was an extra £10. Car park was full, even early, but council parking literally across the road was cheaper anyway (albeit less secure). Location is a bit of a walk into town, but we just got a cab anyway. Overall would stay again for the price.