트루 바이 힐튼 샌 안토니오 노스

Yes

Water wasnt hot. Amenities were difficult to use as they were stored in somensort of squeeze bottle that took effort to get to work. The bar fo soap was so small it was the size of whay would normally be thrown out and was barely enoufh for 2 people to use because the cleaning staff only came wvey other day. The room was some sort of mi n imalist design. No closets and i dont think there were any drawers either. I will never stay there again even though I will be traveling thwre to visit nu son and family often.

Everything all around wasl excellent

Our stay was extremely disappointing. We arrived at the hotel after 9pm the evening of checkin and had to wait 30 minutes for our room to be cleaned and ready for us. We were staying as an individual family, but our daughter was staying as part of a larger group. The group had a room block of 10 rooms. They attempted to check in at 4pm and were told the same thing and they didn't get into their rooms until 9pm. Once our family was able to get into our room, we found that there were corners cut when cleaning the room. The wood floor throughout the room was filthy, the toilet had fecal smears on the OUTSIDE of the bowl, there was no soap in the shower and the toilet paper was low. There were dried out chicken pieces and other food on the floor and we had to wear shoes to walk around the room. It felt very icky to stay in the room and unfortunately we had booked 2 nights because we had an all day event on Saturday. We left after the 2nd night and headed to a Holiday Inn Express (in a different city) and it was a night and day difference. It highlighted the level of filth we experienced at Tru and the overall lack of comfort Tru offered. I also want to note that there was a very rude female working the front desk. She became frustrated and walked away. Another staff member had to come work the desk the rest of the evening. Very dissapointing.

Clean room, staff was helpful and nice!!