DD 스위트 서비스드 아파트먼트

Bit disappointed with the stay there. The lady at their Welcome Office seemed to be surprised that we arrived and was looking for some paperwork around. She said shes not sure if the room is ready which is fine as we arrived at 11am. She then checked again and informed us that room is actually ready but if we want to check in early we need to pay extra €20. Ive already paid more than €300 for 3 night stay. If that's their policy about early check-in, that's fine but I found it a bit unwelcoming. We decides to be back later to check-in. The receptionist informed us that they work till 4pm which is bizarre as their check-in time starts at 2pm. 2h window is very narrow. When came back after 2pm to check in she said that the form is in the room. But didnt leave any pen there for me to sign and didnt ask for the form at the check out. Its not nice that the guest has to sort it out for them. The room itself was okay. The heated floor worked well. So did the wifi. The kitchen was fully equipped but there was no exhaust above stove. The wear and tear was visible in the room. The sink in the bathroom was damaged. The leaflet in the room states have to take the rubbish ourselves which I did but found it a bit strange. Not sure then was it actually included in the service of the serviced apartments they advertise? At checkout I was asked for the key only and heard "thats it, thank you". Wasn't even asked about the stay. The whole situation seemed unwelcoming and disorganised.

Die Heizungen haben nicht funktioniert obwohl ich sie komplett aufgedreht habe. Ich habe die ganze Nacht gefroren und habe keine Entschädigung bekommen, obwohl ich dies angefordert habe. Die Frau am Telefon Service war sehr unhöflich und inkompetent. Das einzige was sie gesagt hat war, dass es nicht sein kann, dass die Heizungen am morgen funktioniert haben und sie nichts machen kann. Ich bin hartnäckig geblieben und habe eine Entschädigung angefordert daraufhin kamen unhöfliche Antworten, dass die Heizungen funktionieren würden und die kein Cent zurück zahlen werden. Später wurde mir als einzige Option ein anderes Zimmer angeboten. Jedoch haben dort die Heizungen auch nicht richtig funktioniert. Ich meinte ich bin Kundin die müssen etwas unternehmen die Frau am Telefon meinte sehr dreist "nein ihr seid hier Gäste". Wie kann man Gäste sein, wenn man Geld gezahlt hat in einem Hotel?? Sehr dreist und respektlos. Nie wieder! Gibt viel bessere Hotels mit besseren Service für 200€.

Good location to explore Munich. 5 minutes to S-line station. Well stocked supermarket over the road - although not open Sundays (as seems to be the case everywhere in Bavaria/Austria). Comfy bed. Kitchen has enough pots/pans etc to allow you to cook simple meals for yourself.