킹스그로브 호텔

Yes the room was spotless, bathroom was as well, staff were very courteous

Quiet close to rail station good food at the pub

Parking great location clean room

Room perfectly clean. Jug too big to be filled except by using glasses. Shower water overflows out over floor so have to adjust water to less volume. Lamp in Room 7 not working. Had to move side tables at bedhead to find power points. Staff excellent, friendly helpful and professional. I felt comfortable and safe. Car parking is possibly an issue when not opened until 10 am. Bistro excellent and available throughout the day.

The blind wouldn’t close fully so it was hard to sleep. I had to wait the 5th day to get them to fix it and then was spoke to rudely and told if I didn’t like it I could have found a new hotel. After being on a 24hr flight and being 90yrs old I think that’s disgraceful, especially the attitude of the manager that day. The room wasn’t cleaned as there was no sign to put on the door to say please clean room, had to take one of another room to get it cleaned. The lamp wasn’t working so I had to ask for someone to change the lightbulb. The luggage rack was broken so my luggage was nearly on the floor it was that low. The draw handle was broken on the desk. And there was no spoon to stir your coffee, milk was only replaced once during stay.