사이공 센트럴 아파트 - 수영장 & 헬스장 무제한 사용

as i mentioned in earlier feedback and email that we booked and paid a premium for the location and 3 rooms a apartment and on the day of check in we are told the apartment is not available we are given an alternative 3 rooms apartment but the location and the conditions of the unit was terrible and unacceptable.. after some discussion we are left with no choice but to accept another 2 room apartment (lower value unit) we are not offered any refund as i felt that i am getting something of lower value .. as we are already in country and we are left with no choice but to accept a lower grade and smaller apartment. we felt that we need to be compensated for this

I waited an hour once I arrived for them to come check me in. You are not allowed to use the pool or the gym. This is because, According to the sign in front of the building, it is illegal to use apartments for short term stays so pool and gym are for permanent residents

Don’t book this hotel, it is a SCAM! You never get the hotel that you have booked and everything with Saigon central apart- infinity pool & gym is a scam. When we first arrived at the area we meet a representative from the apartments that excused himself and told us that they had just had a electrical malfunction and that he could give us an even better apartment for the night. We said no several times and told him that we wanted the room. After a little while we said ok to just go and have a look at the other apartment. When we got to the other apartment that was in an other area much further away the apartment we was shown was dirty, didn’t look as the pictures, had dark spots of mold in the bathroom was so filthy. We said that we didn’t wanted to stay there and that they should give us our money back or fix a hotel for us. After 2 hours of us arguing with them and trying to find a hotel that was open for 4 people in the middle of the night we said ok to stay there just 1 night with a promise that everything would be fixed as soon as they could reach their manager in the morning. We gave them a deadline of 10 o’clock the next day for us to be in another apartment in the right area where we had booked our stay from the beginning. The day after the stopped replying to us, to Expedia that tried to help us and we almost needed to call the police before we got our money back. The manager who is a lady should be ashamed of what she is putting family’s through.