노던 참 호텔

Room was nice and clean, nice location, good breakfast. Wrote them thoughp through here but no response. Subject: Immediate Resolution Required – Service Recovery Happy New Year. We are paying $180 per night for a properly air-conditioned room. After spending over three hours in a 30°C room with the AC set to 16°C (with a filter cleaning warning displayed), we were told this was “normal.” It clearly is not. We were then downgraded and provided with a portable electric fan. This is not an acceptable substitute for a functioning air-conditioning system at this rate. To resolve this matter professionally and move forward positively, we request: • Immediate placement in a properly functioning, fully air-conditioned room for the remainder of our stay, and • Two (2) complimentary nights as service recovery for the inconvenience, downgrade, and discomfort experienced. This would be a reasonable gesture considering the circumstances and the duration of our stay. If this cannot be resolved promptly, we will escalate formally through Hotels.com and request documentation of the incident. We hope to settle this amicably and continue our stay comfortably. Thank you.

The hotel condition is excellent, beautiful decoration, modern , clean, excellent location.The staff were friendly, helpful, attentive, excellent service.

いいホテルでした。

great place and great service staffs

今回は2回目の滞在でしたが、館内、部屋とも清潔であり、またスタッフ全員の対応が非常に素晴らしい。