홈우드 스위트 바이 힐튼 컬럼버스/이스턴, OH

Our room was beautiful! It was huge! The kitchen was amazing. However we got 2 towels for 4 people and it seemed that other rooms were having the same issues. We also got locked out of our room because our door lock battery died. We had just gotten done with the pool. Had soaking wet kids and the staff in the lobby seemed frazzled by overbooking issues. The lady that was assisting us seemed to try to avoid our issue. She called maintenance and they left for the day and didn’t want to come back. The backup maintenance person wasn’t answering their phone. That front desk lady cut through the lobby to the other connected hotel lobby. We walked over there and she said she forgot when I asked if anyone was coming to help. My husband found a cleaning lady that called someone and then she disappeared. But the maintenance man decided to come back and help. Why would a hotel this size not have someone on staff or on call for emergencies like this? It would not have been a problem if the communication was clear that we are working on it. It felt like we were being avoided and they were not concerned about us being locked out of our room.

The furniture and carpet were dirty and stained. Trash litter in the hallways and on the elevator. Broken glass shards all over the parking lot. A car with a busted out window that looks like it’s been sitting there for a long time.

Upon arriving, the front desk was wonderful. The staff was very kind and polite our whole stay. However, our room had a broken pullout, the issue was resolved but the bed was left unusable. The pillows were terrible and we had to ask for more. We were not given enough towels and the pool was poorly stocked. We felt like we over paid for the experience we had.