해먹 호텔 로체스터 나이아가라 폴스

The room was clean but had some structural problems. A light was out in the bathroom and the shower rod was coming out of the wall. The faucet in the bathroom wasn’t clean. There weren’t any towels in the bathroom and I had to get them myself from the laundry. But….we left something in the room and the front desk worker got it for us and is mailing to our home. That was very helpful and kind.

The worst place I’ve ever stayed. Don’t be fooled by the photos. This place is disgusting. Carpet stains everywhere. The service was abysmal. The staff was yelling profanities at each other when I was trying to check in. As I arrived another family was cancelling their booking and leaving because the place was so dirty. The whole place smells like cigarettes. My TV was broken. There were hairs on the bedspread and it looked like someone takes naps in there.

I never such a bad experience at any hotel like this one. - very bad staff. Receptionist was rude. She would not let us talk to manager. Dirtiest room that I ever seen. Floor, bed sheets, furniture, bathroom…all worst. - when we complained about dirty room, house keeping got very upset and shouted “I am quitting this job”. - we booked for 2queen bed room. But when we arrived at hotel, we were told that only king room available. After multiple requests, all of sudden receptionist found 2 queen bed room. - in hotel lobby, one young couple was having fight and hotel staff would not care about it. This was totally unsafe place to live in.

The hotel was filthy. There must’ve been a stripper party held in the Whirlpool Suite we were assigned because there was glitter everywhere even on the bed. Curtains were dirty (looked like blood) and I had to use pliers to keep the jets on the tub on during my stay. The size of the room is great, however this place should be inspected by the department of health before continuing operations. When you ask for the manager they tell you that he will be there in the morning. When you come down in the morning they say he stepped out, then when you call they say he won’t be in for a few days. You check out and call for follow up and they take your name and number, yet no one ever follows up. The “Manager” just hides behind the employees never showing face to customers. They didn’t offer any type of compensation for this stay which costed me $162,(for $200 I got one hell of a beautiful room) still gave them a second shot and it was worse than the first time! When I walked in the room to disinfect surfaces my husband came across a pile of ashes on the windowsill, and I can’t forget that the towels and washcloths were filthy stained with who knows what (thankfully I brought my own, because even the replacements were stained as well. Blanket was shredded, no extra blankets for sofa bed in room (which my daughter slept in). Lack of cleanliness and proper functionality. This was just the second room if you saw the first you’d probably freak out! They house welfare clients here as well.

Looks like the town homeless, crackheads and hookers were given a free place to live at this “hotel”. When asked it the room was non-smoking, the answer from the “front desk” : “supposed to be”. My clothes reeked of bad odor and smoke when I left that place. Never again. NASTY