26.01.02We had a wonderful stay and what truly made it exceptional was the staff. Alison at the reception was warm, helpful, and made us feel so welcome from the very start. The doormen were equally amazing!! Attentive, friendly, and greeting us every time we walked through the door. Those small moments of genuine hospitality made such a difference. We also spent New Year’s on the rooftop, where the service was fantastic!!! On top of that, the location is absolutely perfect.When we return to Florence, we will absolutely be booking this hotel again.