윈게이트 바이 윈덤 앵커리지 다운타운/쉽 크리크

N/A maybe get the elevator cleaned smells like pee everything else is good

Pool deck area was dirty and unsanitary (trash, used band aids, visibly soiled towels lying on the floor!) Also there were no pool towels available even if I’d opted to enter the pool. Lobby, breakfast atea and hallways were very cold. Room appeared to be fairly clean and functional. Front desk staff were pleasant but also freezing (wearing parka and had space heater).

Besides the horrible check-in and terrible customer service, there were a number of things wrong with our stay. Once we finally got in our room it smelled horrible. We had to open the window to try and air it out. Mind you it is below zero outside. Our room wasn’t ready at check-in time. We went to the poor and the pictures on the website are very misleading. The poor was freezing, which according to previous reviews this has been a known issue for a while as well as the bad smelling rooms. Obviously management doesn’t care because these issues still haven’t been addressed. There were no towels in the pool area. I asked the front desk for some and they only had 1 but would ask housekeeping to bring more. After 20 minutes there were still no towels. We asked the employee that was vacuuming outside the pool door if he could get us some. He shook his head when we said we already asked the front desk and were not given more. The lock on our window was broken and didn’t latch. (We were in the first floor). There was no screen on the window and no coffee pot in the room as advertised. We requested a rollaway but were denied as they said there wasn’t room for one. Since there was a huge empty space I assume that was a lie. The side door near our room didn’t latch so it was not secure all night. There was human feces on the ground outside this door. Will never stay here again and would absolutely not recommend it to anyone.

Everything is good

Rooms could be updated