햄프턴 인 콜럼비아 - I-26 에어포트

The room was very clean and staff was very friendly

Yes

Fire Alarm went off room was extremely small bathrooms even smaller

Our room was clean and comfortable. The staff is courteous and very helpful, and the breakfast offers a variety of good, hot food. This was our second stay here and we plan to make it our go-to place when visiting family in Columbia.

When I arrived at the hotel I was advised by the front desk clerk that he could not check me in because Hilton’s computer system was down. He suggested that I try and check in by using the app, but it was offline as well. It took over two hours before things resumed working only to learn that the room I had booked had been rented earlier to another guest. It took another twenty minutes to get that resolved before I could access my room. Although the front desk person was most apologetic and professional, the delay was not only inconvenient, it cost me about three hours of precious time that I needed to plan for an upcoming meeting early on the morning of February 21. Will Hilton offer some sort of consideration for the disruption and inconvenience that I experienced?