컴포트 스위트 루이스빌 - 댈러스

Spacious room. Comfortable bed.

Building was unkept and unfinished renovations. Pool was "out of service". Bugs and cockroaches in room. Leaking shower and faucet. Towels were stained and dirty.

The entire building felt condemned, and we were afraid of being assaulted in the parking lot. Screens were pulled off the windows and laying on the ground outside. I almost got tetnis from a lamp that had more rust than chrome. The one chair looked pulled from a dumpster and badly worn. There was a bucket to catch the leak in the middle of the hallway on the first floor, and when we asked for an extra pillow and blankets, they gave us a pile of pillow cases. We were seriously concerned about black mold in the walls and bathroom. We couldn't allow our children to stay there, we were that concerned for their safety. We left within about 10 minutes of checking in, with no refund for any of the days we canceled.

The room had a stale air odor. No shampoo or body wash. noisy HVAC. Coffee maker did not work

Was not told before booking about a separate cleaning fee, rooms had empty shampoo bottles and hotel staff was rude