수퍼 8 바이 윈덤 스트롱스빌/클리블랜드

Staff was friendly but the room was a little dirty. Especially the bed spread

Worst hotel experience of my life ! I arrived late around 10 pm after driving all day. I checked in and went directly to bed after getting into the room. I wake up around 12:30 and I feel like my skin is on fire. I turn the light on and I have little red marks all over my body. (In all fairness I do have sensitive skin.) Half asleep I panicked and put my clothes back on, threw all my stuff back in the car and left. I went to another hotel nearby and purchased another room for the first night of my 4 night stay that I already paid for. I took a shower and went to bed finally around 2:30. Woke up the next morning absolutely fine. I have no idea what it was, but something in the bedding in this room caused this reaction. I return to the front desk in the morning to inform them of what happened and that I will need to check out 3 days early. I stated I would be happy to pay for the previous night but need a refund for the next 3. I am then told that since I booked through expedia the hotel could not issue me a refund and I would have to contact expedia. I found the customer service phone number and figured out how to finally get a human on the phone. After explaining what had happened I was told expedia would call the hotel to get a statement. I was called back about an hour later and informned that "The hotel manager has inspected the bedding in the room and saw nothing that would cause a rash" and expedia would not be able to issue me a refund per their policy with the hotel.

The pictures online and the actual room were nothing alike. I had a non smoking room with a bedspread with cigarette burns in it, several burn marks on the furniture, and the heat didn’t work. When I asked for a refund for my second night bc You also had to check in through a plastic partition which was a bit alarming.

Sheets had burn holes in them. Crushed up food on the floor. Rooms smelled terrible and heating units were loud and made it tough to sleep.

It was ok. I had my dog with me. I make a point of cleaning up after her but others did not clean up after their dogs. Easy place to stop off the turnpike. I will stay again. Front desk ladt was really nice.