스튜디오 6 스위트 - 샌버너디노, 캘리포니아

Great hotel

The room was very clean and this area of San B was much quieter, it also felt safer.

I booked my room and paid an entire year in advance to conveniently stay in walking distance to a music festival. After a 12-hour drive, I arrived at the hotel only to find that they had given my room away to someone else for over $1,000 more. The guy at the front desk was not only unprofessional but also rude. He said they do not handle refunds and forced me to call customer service instead of assisting me with the refund. He didn’t even know how to refund the room I had already paid for. To make matters worse, there were three prostitutes walking back and forth looking for customers the entire time I was speaking to the front desk guy. No wonder I had to speak to him outside behind what appeared to be bulletproof glass. Long story short, it took me almost three hours on the phone with customer service to finally receive my refund. I will never book from this hotel again and strongly advise others to avoid it.

the first room we were assigned was crawling with roaches everywhere even in the fridge and microwave. The second room wasn’t as bad but smelled like cigarettes even though it was a non smoking room chipped paint everywhere, leaky toilet, dirty sheets. Don’t recommend staying here.

Roaches everywhere