서버번 스튜디오 멘토 - 클리블랜드 노스이스트

Staff friendly as always. Room was not to bad. Bed was comfortable. Safe neighborhood and plenty to do around town

The room was clean. Staff were friendly.

We was there for a week they never gave fresh towels. They should have given at least 4 shower towels and 4 washcloths.

So our tub is practically in half because the caulk is totally split and not protecting anything. The outlet by our table doesn’t work, so there’s really no point in any of us trying to use the table. The sink in the kitchenette leaks out so we have to wipe around the faucet every time we use it. Our floors were VERY dirty when we came and there’s no broom or dustpan in here, so I can’t really clean other than wiping down the floor. I shouldn’t have to do that initially, but would do the upkeep if I had the ability to. The single chair in the room is broken. When we opened the fridge there was old cheese and lettuce stuck to the fridge. That shouldn’t be my job to clean. There are a lot of issues in the room, but there’s nothing outside that I can complain about.

Looking for a refund last night the hotel had the fire alarm go off at 3:00 in the morning and woke everybody up. It rang for 15 minutes and I was about ready to leave for McDonald's before they shut it off. Earlier in the day they had the alarm and Fire contractors there working on the system apparently they didn't fix it right