더 리츠칼튼, 배첼러 굴치

Our stay at The Ritz-Carlton, Bachelor Gulch was absolutely wonderful. The property, service, and team on-site were exceptional and truly lived up to the Ritz-Carlton standard. In particular, the reservations and concierge team were proactive, kind, and extremely helpful in resolving a pre-arrival issue that required flexibility and attention. Unfortunately, my experience with Hotels.com customer support prior to the stay was very disappointing. Despite multiple attempts, I never received a clear or timely response from Hotels.com regarding a reservation modification. The situation was only resolved thanks to the hotel directly, who stepped in, adjusted the dates, and provided written confirmation to ensure there were no issues upon arrival. While the hotel delivered a flawless experience, the lack of support and follow-through from Hotels.com made the process unnecessarily stressful. Based on this experience, I would strongly consider booking directly with the hotel in the future rather than through the platform.

Staff was friendly, rooms were nice and clean, property is beautiful, and the skiing was good!

Everything was wonderful

Prices for mediocre food and drink are insulting. $100+ a day extra “resort” and “civic” fees tacked onto daily room charge, they tell you how much they expect to be tipped at the spa without you asking them at spa checkout.. far away from town..absolutely No activities when there is not enough snow to ski.. told them Inwas coming for my birthday and not even a happy birthday..we ended up staying at the Sonnenalp in vail half Of the trip (so i had to pay for 2 rooms at once) because there was nothing to do there and you are up on a hill 20-30 minutes from everything.cant walk anywhere. Must cancel 30 DAYS IN ADVANCE ir they take 100 pct from you. Not accomodating and couldnt care less about your experience. Got the feeling they just wanted to milk everyone for what they could.

Best hotel I’ve stayed at in recent memory. The staff were phenomenal after proposing to my fiance that day. They created a truly special and unforgettable experience. We can’t wait to come back for our anniversary!