더 용커르 어번 스튜디오스 & 스위트

The overall experience is very disappointing. Let me break it down for you. - Booked for 4 adult, received the hotel official confirmation as 4 adult reservation. Checked in and found only 1 double bed and 1 single bed. They ended up sent someone to set up the sofa bed but we waited almost an hour to get it resolved. - No direct customer service contact apart from a landline number. And they will hang up your call. Make sure you have international calls if traveling from outside Europe. (Turns out they have a WhatsApp number but it’s not advertised) - Shower drain was blocked with giant hair ball and flooded the whole bathroom floor when in use. It’s disgusting because I was asked to check the drain myself by the customer service agent. Ended up dig the hair ball out myself, apparently it was too late for them to send someone for help. - Body hair found in pillow cases - Black residue in kettle every time when in use even we scrubbed the interior multiple times - Stains on the lower part of the curtain (dark red stain looks sus) - Customer service agent promised a refund as compensation for inconvenience caused but ghosted our messages after we checked out Hope you find it helpful.

Dirty coffee cups in sink, bag with candy from local shop on counter and empty water bottles (the free ones left for us) drunk and in bin. Hotel by WhatsApp promised it would be dealt with. It wasn’t. Hotel offered late check out by 2 hours which I accepted but doesn’t make it right- there shouldn’t be evidence of previous clients in the room and if there is (as mistakes do happen) it should be sorted asap

Room was fine, didn’t quite look like the pictures. Not much kitchen equipment- you wouldn’t be able to cook a meal. Room is not made up in the usual sense when you stay in a hotel. Decent location & staff were helpful when needed. Nice overall.

Die Wände haben Flecken, die Küchenverkleidung hat Einschlaglöcher, das Zimmer ist total verstaubt, die Betten schieben sich ständig auseinander und der Duschkopf der Regendusche ist teilweise stark verkalkt.