슬립앤드고 MXP

Un po’ cara, ma molto comoda se non ci sono i mezzi

Very convenient location. It is located in the airport so it is noisy— to be expected. Contrary to advertising, there are no sheets. Just a torn rubber coated mattress.

Dont bother wasting your money sleeping here. Neither the door or the window worked , texted them and they said there is nothing they can do and to send a complaint email but no one replied back. Hotel.com didn’t help with a refund either and told us to talk to the hotel. Trust me there would be no difference between sleeping on the floor in the airport or in this capsule.

I could not even access the capsule. I spoke with the agent and she did not seem knowledgeable about the check in process because she kept trying to have me troubleshoot in ways that were not even possible with the system. She tried to change the check in phone number and it still did not work. Eventually, she told me to just "walk away and try again later". I ended up having to go to a totally different hotel. I contacted Hotels.com for a refund and it was denied because they state that the hotel doesn't have record of me calling them for assistance. I have now emailed the hotel with a screenshot of the WhatsApp phone call record. Hotels.com unhelpfully explained it was a nonrefundable reservation - but in that case I expect to be able to actually access the capsule. Save yourself the effort and lost money, pay a little more for a professional hotel near the airport, not the capsule.

The hotel is self check in. No staff there. I encountered the password issues and the help desk hotline is not 24/7 that I only could stay in the airport without rest. I left message in the official website and no one answer yet. The check in time start at 8 pm, when I found there was no way I could sleep in the hotel it was too late for me to go back city to find the alternative!