호손 스위트 바이 윈덤 홀랜드/톨레도 지역

The desk clerk went to extra mile to help us check into our musty, run down suite. The bed was good and so was the price but the pool was closed and there was trash and cob webs on our deck. The place needs attention.

I booked because of pool and it was closed and looked like it had been for quite some time. Offered to fully reimburse if I could find another place within the next hour but had plans and could not take the time. The kitchen was poorly supplied- no cups mugs or glasses. One fork 2 tablespoons and 2 knives. A few pans , 2 plates and 2 bowls. No toaster and the coffee maker was missing pieces. There was only one bar stool to sit on, although there were several outside the office area for employees to take their smoking breaks. One bath towel, had to ask for more and still only got 1 - there were 3 of us. The first day went for breakfast and was informed that the kitchen person had been in an accident, so no breakfast. Subsequent mornings found all the staff eating breakfast with limited left for guests. The floors were sticky, totally disgusting. The unit above us had someone “stamping out a marathon” for hours on end. For the life of me I can’t imagine what they we’re doing. I have stayed at Hawthorne before and always had pleasant experience. This was the worst place I have ever stayed.

The hotel suite was dirty. It looks great on the outside. The pool was closed in August and the phones didnt work so we couldnt call guest services. The employees didnt have communication so they gave a stranger a key to my room and if not for the deadbolt she would have got in. I wont stay there again

I will not be staying here again they had a fire by the pool area still had stuff all over walk way. Nobody wears uniforms so you don’t know who works there. Placed dirty towels outside of room like I was told the girl never picked them up. I placed them back inside room. The room is not well lit. The fan didn’t work. The free breakfast was a joke.