스테이브리지 스위트 애크런-스토우-쿠야호가 폭포, IHG

Our only complaint is that the hotel did not have an established ice supply procedure. There was no ice machine and no ice buckets. The manager who checked us in was very cooperative, but we had to supply a bowl from the room so that the manager could get ice from his office/kitchen. Very unusual.

Staff was very rude. Staff knocked on multiple doors on my floor trying to figure out where noise was coming from. (There was multiple kids running through the halls a little before, but it didn’t bother me and my family because we knew it was new years and people were excited.) When asked what’s going on, she proceeded to be short and knock on others doors. Staff came back after an hour and knocked on more doors yelling “KEEP IT DOWN”. With her being agitated from other guests, when I asked her to explain what’s going on she stated “i’m just going to call the police” and never gave an insight on what’s going on. I decided to ask a couple of others who were opening their doors as well. The staff was rude and the next morning they tried to keep her name a secret because there were multiple complaints. No worries, I will not recommend, nor be staying here.

Room was very clean and the breakfast buffet was great

La propreté n'est pas toujours au rdv et le petit déjeuner manque de variétés.

Everything was nice! We had a great experience.