료칸 오토

This was honestly one of the worst and most terrifying hotel experiences I have ever had, and I absolutely do NOT recommend this place, especially for solo female travellers. Before arrival, the hotel sent me a message on Agoda saying that my key would be at the front desk. However, they did not provide any room number, instructions, emergency contact number, or staff contact details. When I arrived, there was nobody at reception and no key visible. I sent them multiple messages through Agoda explaining that there was no key and nobody was responding. There was also no phone number available to contact anyone. After waiting, I noticed the reception window could be opened slightly. I saw a box with keys inside and tried checking if one of them belonged to my room. One room I checked was clearly not prepared, so I immediately understood it was not mine and left. Suddenly, a man arrived looking extremely nervous and confused, as if he had just woken up. He did not speak English and kept aggressively repeating “second floor” over and over without explaining anything. I tried showing him the key through the reception window to explain that I did not know which room was mine. At that moment, he suddenly became extremely aggressive. He forcefully slammed the window shut and then physically pushed me back very hard with his hands. I was completely shocked and terrified. As a solo female traveller, this behaviour was absolutely unacceptable. I kept telling him not to touch me. Only afterwards did he finally realise there was a mistake with the room assignment. He asked for my booking confirmation and finally gave me another key. But the nightmare did not stop there. When I entered the room, I found another man already INSIDE my room. Apparently, the hotel had given him the same unclear instructions and he had accidentally taken my key. What made the situation even more disturbing is that I later spoke with two other female guests staying there, and they told me that around 8 AM staff were aggressively banging on their door, then opened it while they were still inside the room screaming “check out, check out.” One of them also mentioned that someone opened the door on her while she was sleeping without her consent. At that point, it became clear that this hotel has serious security, privacy, communication, and safety issues. Guests should never feel unsafe, physically threatened, or worried about strangers or staff entering their room unexpectedly. This experience left me genuinely shaken, and I strongly advise solo travellers, especially women, to avoid staying here.

On my last day, I returned at around 10:30 PM to find my room door left wide open with the master key still inserted. There was no way to determine how long the room had been exposed. All of our valuables were inside, and there were other guests on the premises — this is a major breach of basic safety standards. I immediately tried to reach the owner at reception, but no one was available. The next morning, the owner appeared but failed to provide any clear explanation or reassurance. She just gave a quick apology, trying to grab back the master key, and left without addressing our concerns. Communication was difficult as the owner is not fluent in English. For any accommodation, guest security should be the top priority. Unfortunately, this incident reflects a serious lack of professionalism and responsibility, and it significantly affected our overall experience.

Perfect location,close to everything. Facilities need to be improved. Wifi couldn't be any worse. Shower was fine but the rest of the room looked old. I understand that it's a traditional Ryokan but traditional doesn't mean filthy.