미라지 파통

I had booked the hotel room at Agoda. My experience and observations after staying for 4 days. 1) when contacted via phone no pick up for few times and staff does not understand the queries asked in English. Rudeness was there in answering. 2) Booking site information shows benefits as breakfast, parking, swimming pool, etc but when I went to have b/fast with my children’s staff say b/f free only for 2 pax and additional need to pay 150baht extra per pax. It was not mentioned at booking site that B/fast will be free only for 2 pax where as some hotels it is clearly specified that b/gas free for 2 pax and other need to pay. I feed 2 to 3 spoon from my plate to my son as he asked for that, the staff wanted to charge that also. Photo attached 3) I have mentioned in my booking for special request to arrange taxi to pick up from airport to hotel and I will pay the taxi charge but when I reached airport no taxi was arranged neither informed me that hotel don’t do pick up either charge or free. In booking site it says airport transfer. Photo attached. 3) the door lock of bathroom was not operating properly and the slide door was too hard to slide. 4) the bathroom got frosted glass as partition at bed side and can be seen the person using it from the bed. It can be okay only for couples. 5) The room was so small. The space between bed and wall where TV was placed sometimes hit TV when crossing. Overall experience of stay was very bad, had some arguments with managers also regarding this. I will strongly recommend not to choose this hotel as there are many hotels around and I hope those hotels staff will treat in better way.