선셋 웨스트 호텔, 슈어스테이 컬렉션 바이 베스트 웨스턴

The room was very clean and staff friendly and helpful. Great location.

친절한 직원, 군더더기 없는 조식 모두 만족스러웠으나, 객실 내 화장실 부분은 개선이 필요함. 수건걸이가 없어 불편했으며, 거울등도 낡아서 뒷편의 먼지들이 많이 보였음. 또한 사용수건 지저분해지지 않도록 수거통이 필요해 보임. 객실 사용기간중 벌레가 나와 샤워중 매우 놀랐음. 벌레퇴치제 등을 놓아 제거 노력이 필요해보임. 아이혼자 샤워 하다가 큰 바퀴벌레가 기어올라 매우 놀라다가 미끄러운 바닥에서 넘어져 놀랐음.

Worst hotel I've ever experienced. The room should only have been used for storage. Couldnt use my walker at all. Barely enough room to walk around the bed, or to get into the bathroom. Breakfast was questionable. Bacon & sausage werent cooked long enoughl. I wouldnt chnce either one.

Clean room, amazing breakfast that kept being refilled

This visit was the 4th time we stayed at this hotel in the past 6 months. We like the location and the services available, such as the breakfast and parking. We paid over $2200 for the duration of our stay. Unfortunately on this occasion we had an issue with 'Housekeeping' failing to securely lock our room door after servicing, leaving our personal belongs susceptible to theft. We were out all day and the room was NOT LOCKED from the time they attended the room! I advised the front desk clerk who contacted the head of housekeeping (Janet) to discuss the matter directly. It became a debate in the reception area. I was made to feel like a fool and I don't think she believed me. Janet could've handled this situation a whole lot better. No apology, just doubt. Why would a make a fuss about such things... We refused housekeeping for the remainder of our stay (a further six days) until check-out. I was not happy the entire time as a result of my concerns being neglected. We are returning again in September (from Australia) and will likely stay elsewhere. I request that the general manager contact me personally.