카리용 마이애미 웰니스 리조트

Perfect family trip

The staff were so so nice! The hotel was so clean and so green and so cool and I loved every minute of it

A manutenção dos quartos está cada dia pior. Os quartos possuem cozinha, porém com utensílios muito limitados e ao solicitar uma simples panela, o hotel tem muita dificuldade em conseguir. A recepção do hotel não atende o chamado pelo telefone dos quartos, fazendo com que qualquer pedido seja de difícil execução, demandando deslocamento até o piso da recepção. Já ficamos diversas vezes no hotel, mas desta vez ficamos bem decepcionados.

Overall, we had a nice stay. Here are the overall highlights: Property- Carillon took this over from Canyon Ranch in 2015, and many places on property look run down( rusty railings near the pool, doors to the outside, etc.) and well as under construction. Certainly not a 1000/night property. Staff- 2/3 of the Carillon is residents ( maybe more), and the front desk agent said there are only about 55 rooms in the hotel part. In general, we felt like second class citizens here.We had torrential rain one day and We asked for umbrellas, but they don’t supply any. No real concierge, or doorman either. We booked 2 services in the spa, moved some times around, and then set up our day around that. Later we found out they didn’t move one of the appointments, leaving it in a slot that was no longer possible for us to do. Minimal responsibility was taken. The cleaning crew was amazing, getting everything done when requested! Room- very nice! Very large, and well appointed. We booked and ocean view suite, but we had to basically lean out over the balcony to see the water ( we were put on a low floor in the #12 line of rooms, I.e., 412,512, etc which was 2nd farthest from the water. #10 line is worse). Being an Expedia gold member,should’ve gotten us upgraded but that didn’t happen. I loved the area, and Taquiza and Sushi Bichi are great restaurants, but I’ll look for a different place to stay next time.

Terrible service. Staff unprepared and complaining of doing their job. Building outdated, needs repairs, not clean, insects coming out of the drain. A 3 star hotel at best. It is a great location though, I give them that.