Ageo Tobu Hotel

Very nice

Carpet of the room is a bit smelly. The bed cover is quite old. There should be a warm blanket. No free bottled water. The hot and cold in the shower room is difficult to manage. Main doors of the hotel closes early. Staff are friendly. Towels are clean

The facilities are falling apart.

Guests must hand over their keys to the front desk every time we leave or return to the hotel. There is only one plug in the room. And it is the Japanese size. The US two-prong plug cannot be used. The front desk does not understand English, so I explained it to them in Japanese, but they did not seem to understand. I heard a staff member's voice from inside. ``What? Doesn't she speak Japanese? Is she Chinese?'' In the end, they didn't understand that the plugs are different in Japan and the US. The TV in the room was very small and the size I had never seen before. The hair dryer in the bathroom was terrible and weak. The room temperature could not be adjusted. When I said it was cold, they told me to open the window. The hotel is old in design overall.

It was a smoking room. I have asthma. I emailed them when I made the reservation but they didn't reply. The hotel said it was a Rakuten reservation, not an Agoda reservation. They didn't receive the email. What's going on? The curtains in the room were very dirty and torn. The room and the hallway had a strong cigarette smell. The whole room was dirty. The hotel is old and the interior is bad.