홈타운 스튜디오 바이 레드 루프 콜럼버스

Staff friendly

Terrible service and the front desk cant do anything to help because they are never there

The front desk closes at 7, so I had to call someone to be let in, which wouldn't have been an issue if the power hadn't gone out a couple hours after i checked in. I was left with no heat i 26° weather, and no way to contact the front desk as their phone was impacted. When I called the corporate number I was told they couldn't reach the front desk either, so nothing could be done. It took hours for the power to come back on, as my room got steadily colder.

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The room wasn’t clean , there was food still on the countertop and behind the stove top. The bathroom was not clean either, no soap nor a trash can in the room. The first night all you could hear was people stomping above the room, the next night same thing but in the room next to me. Then at 2:45 am the fire alarm went off and kept going off until 6:00 am. Another resident informed me this happens all the time there. I left a day early and at 8 am and requested a refund for the last night as I was not staying and now they are stating since I hadn’t checked out they could charge me a fee as well as I didn’t get a response on my complaint. The office was closed Sundays which is the day I left , was not able to check out as there was no one there to take the keys so I left them in the room. I won’t ever stay here again.