인 앳 이스트 비치

I rarely leave reviews, but I feel obligated to warn others about my experience at this hotel. I booked a room through Agoda for $225 per night, which is not cheap. However, the room I received faced the parking lot, offering no privacy at all. When I checked in at 4:00 PM, I was asked to pay a $50 deposit and sign several documents. I questioned the charge since I had already paid in full. The staff member told me it was “just a deposit” and that the paperwork was standard. As I was traveling with my child and didn’t have time to carefully review everything, I trusted his explanation and signed. At checkout, I was shocked to be told that I had missed the 11:00 AM checkout time and that they would keep the $50 deposit as a charge. They claimed they tried to contact me but didn’t have my phone number. They said they contacted the booking agent instead, but I never received any call or email. It’s unacceptable to have guests sign documents and pay a deposit without properly collecting or confirming contact information. To make matters worse, when I went back to the room to retrieve my belongings, I was told they had already removed everything and left it in the lobby. They even mentioned they filmed the process. Overall, I am very disappointed with how this situation was handled. The communication was poor, and the experience felt unfair and unprofessional. I would not recommend staying here.