ACE HOTEL BEN THANH (EX. ELLYSE NGA KHANH HOTEL)

Nice place and staff

바퀴벌레가 나오고 에어컨 가스없어 더운 방!! 이거하나면 후기로 답변끝!!

We stayed at this hotel for 3 nights and booked 2 rooms. Unfortunately, our experience was very disappointing. 1. We specifically booked a room with a bathtub, as clearly shown on the hotel’s website. However, the room assigned to us did not have a bathtub. We reported this issue to the reception on the first day, but the female receptionist insisted that bathtubs were provided on a “first come, first served” basis. If that is the hotel’s policy, it should have been clearly stated on the booking website. Guests should receive the room type they paid for. 2. We requested one extra blanket and were told by reception that they needed to check with housekeeping and would get back to us. However, nobody followed up. We asked again every day during our stay, and only on the last night were we informed that there were no extra blankets available. 3. Room cleaning was only provided after informing reception. Even after housekeeping cleaned the room, basic amenities were not properly replenished. The hotel provides shampoo and shower gel in individual packets, but despite having 4 guests in the room, housekeeping either did not replenish them at all or only provided 2 packets. There was also a floor mat for the bathroom on the first day, but after housekeeping removed it, it was never replaced for the rest of our stay. 4. The toilet had a strong unpleasant smell. We reported this to reception, but nothing was done to resolve the issue. We requested a room change, but were told to speak to another staff member on the morning shift. No alternative solution was offered, not even an air freshener spray. 5. The kettle in the room was extremely dirty, with visible yellow stains inside, making it unpleasant to use. This was one of the most unpleasant hotel experiences we have ever had. We travel frequently and have stayed in many hotels in different countries, but we have never encountered such poor service and lack of attention to guest concerns. The staff, especially one of the female receptionists, were unfriendly and unhelpful. We hope management takes these issues seriously and improves both the service quality and staff training to prevent future guests from having a similar experience.

Need to improve the equipment like television. Not working during our stay for 2days. Suggest to upgrade the TV with YouTube features.

Television is not working. Suggest to upgrade with YouTube features